Returns & Refunds
At AirPalm, we value your satisfaction and stand behind the quality of our products. Our 60-day refund and return policy is designed to provide you with peace of mind and a hassle-free experience.
Refund Eligibility:
       1.     Returns must be initiated within 60 days from the original purchase date.
       2.     Products must be in their original, unused condition, complete with all accessories and original packaging.
Return Process:
       1.     Begin the return process by contacting our dedicated customer service team at [customer-service@airpalm.com].
       2.     Provide your order number and a brief explanation of the reason for the return.
       3.     Our customer service team will guide you through the return process and issue a return authorization.
Refund Procedure:
       1.     Once your returned item is received, our thorough quality control team will inspect it.
       2.     Upon approval, your refund will be processed using the original payment method within 7 business days.
Conditions for Refund:
       1.     Refunds cover the purchase price of the product only and do not include associated shipping fees.
       2.     AirPalm reserves the right to decline a refund if the returned product does not meet our stringent criteria.
Exchanges:
While direct exchanges are not currently offered, you can easily exchange a product by following our return process and placing a new order.
Contact Information:
For any inquiries or assistance, our customer service team is readily available at [customer-service@airpalm.com] or via our dedicated Customer Service Hotline: XXX-XXX-XXXX.
Additional Information:
       1.     Warranty Information: Check our warranty page for details on product warranties beyond the 60-day return period.
       2.     Returns After 60 Days: Contact us for assistance, as we may be able to provide solutions on a case-by-case basis.
Thank you for choosing AirPalm—where your satisfaction is our commitment, and your shopping experience is our priority.
Refund Eligibility:
       1.     Returns must be initiated within 60 days from the original purchase date.
       2.     Products must be in their original, unused condition, complete with all accessories and original packaging.
Return Process:
       1.     Begin the return process by contacting our dedicated customer service team at [customer-service@airpalm.com].
       2.     Provide your order number and a brief explanation of the reason for the return.
       3.     Our customer service team will guide you through the return process and issue a return authorization.
Refund Procedure:
       1.     Once your returned item is received, our thorough quality control team will inspect it.
       2.     Upon approval, your refund will be processed using the original payment method within 7 business days.
Conditions for Refund:
       1.     Refunds cover the purchase price of the product only and do not include associated shipping fees.
       2.     AirPalm reserves the right to decline a refund if the returned product does not meet our stringent criteria.
Exchanges:
While direct exchanges are not currently offered, you can easily exchange a product by following our return process and placing a new order.
Contact Information:
For any inquiries or assistance, our customer service team is readily available at [customer-service@airpalm.com] or via our dedicated Customer Service Hotline: XXX-XXX-XXXX.
Additional Information:
       1.     Warranty Information: Check our warranty page for details on product warranties beyond the 60-day return period.
       2.     Returns After 60 Days: Contact us for assistance, as we may be able to provide solutions on a case-by-case basis.
Thank you for choosing AirPalm—where your satisfaction is our commitment, and your shopping experience is our priority.